Our Vision
“We will lead our industry by defining service excellence and building unmatched customer loyalty.”
Our Mission
“We will ensure a stress-free car rental experience by providing superior services that cater to our customers’ individual needs…always conveying the ‘We Try Harder®’ spirit with knowledge, caring and a passion for excellence.”
Our Values
Integrity
- We will honor all commitments to our customers, employees and shareholders.
- We will conduct business with unwavering high standards of honesty, trust, professionalism and ethical behavior.
- We will communicate openly and frequently, sharing what we know, when we know it.
Respect for the Individual
- We will treat each person with whom we work with respect, professionalism and dignity.
- We will communicate expectations to employees, and provide honest and timely feedback on performance.
- We will embrace a diversity of ideas, cultures, ethnicities, and backgrounds to enhance our promise and value to customers.
- We will provide career development opportunities for employees who show initiative, and performance results to help them individually manage their careers to maximize their potential.
Quality
- We will place the interests of our customers first.
- We will be dedicated to providing an individualized rental experience that assures customer satisfaction and earns the unwavering loyalty of our customers
- We will ensure that the “We Try Harder®” philosophy underlies everything we do and shines through in our service to customers.
Teamwork
- We will work as one cohesive team from the smallest unit to the organization as a whole.
- We will develop and retain leaders who continually raise the bar, provide direction, remove barriers and empower people to successfully accomplish goals.
- We will maintain a caring and supportive work environment that fosters a sharing of ideas, skills and resources.
Growth and Profitability
- We will be dedicated to continuous innovation and pursue new ideas and opportunities to accelerate profitable growth.
- We will deliver value in all we do to assure consistently high returns to our shareholders.
- We will recognize and reward excellent performance, which drives superior results.
Community Responsibility
- We will be active participants in our communities and encourage employee involvement in civic and charitable activities.
- We will be role model business leaders in the countries and communities in which we operate.
- We will develop and implement business practices consistent with safeguarding the environment.
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